Realising I sent my iBook for repair six times in 2004, I wonder if I bought a lemon instead of an Apple! AppleCare finally agrees and a check this morning revealed they'll be replacing my iBook 600/20GB HD with an iBook 1GHz/40GB HD.
But I am not elated - Applecare still ends in Feb 2005, no extension. My existing additional 512 RAM may not be compatible. I lose my hardy old iBook to a newer plastic shell - something has to give when they cost about S$1,000 less.
My Apple or Lemon? page reveals I have been too patient - my iBook spent two months this year in the shop, and the rest of the year suffering from one problem or the other. All changed - top and bottom case, lcd screen, powercord, adaptor and *drum roll* motherboard replaced four times!
The time in the shop and compromised performance is compounded by other inconveniences - e.g. this time, I postponed a day trip to KL yesterday - I need my iBook for demonstrations. This in turn affects my my tide-dependent field trip schedules later in the week. And I'm back at the office right now using my desktop.
So why have I been so patient? Ironically it may have been the flawless beauty with which the iBook first performed for the first one and the half years, that blinded me to its faults (see Adventures of a Road Warrior here).
I'll persuade them to replace my RAM and to extend my Applecare. It'll hardly be justice but certainly fair enough.
Something constructive came out of this - a revamped Applecare. We (fellow me@ner Hanx and myself) provided fault-finding and feedback services to a responsive manager at Applecare Singapore and plenty has changed since. And me@ner Daniel Tan offered me use of his old lime iBook on OS8 when the chips were down.
Posted at 7:02AM UTC by N. Sivasothi | permalink | , .