Otterman speaks... (2003-2007)
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Otterman speaks...

Cycling, macintosh, natural history and life in Singapore - Archives

List of Categories : travel * museum * cycling * Singapore Naturalist * science * kakis * mangroves * movies * mac and the internet * meow * NUS * life in Singapore * lit * world *

Fri 11 May 2007

MacBook Pro in the shop: third battery in 14 months

Category : mac and the internet

3rd battery in 14 months
My MacBook Pro arrived on 30 Mar 2006. A new battery arrived under the 15-inch MacBook Pro Battery Exchange Program on 14 Aug 2006. By mid-Mar 2007, the battery fails. I use it in plugged-in mode only until early May to finish my lectures and notes for students.

S$370 to replace a battery?
11 May 2007 - My MacBook is collected by a service vendor. I have power, DVD, and audio jack output problems. It's all kosher since the mac is bought under a MOE tender with Applecare. However, they call to say that the battery replacement doesn't fall under Applecare and then send a quotation that says it will cost $370 (= US$243), with $100 thrown in for labour to replace the battery.

A check with Applestore Singapore (eduprice) indicates a battery would cost S$210.

I feel the rage, really
There are three problems:

  1. Apple must be having outsourcing blues again. I feel like its back to iBook made-by-Compol-logic-board-replacement days that had me actually warning people off iBooks.
  2. The service vendor has a thing or two to learn about servicing. The Applecare mothership in AMK I used to frequent would explain specifically when I was liable for additional charges, and when I was not.
  3. I feel the iBook-Compol rage right now.

Let's see how this turns out.

A $210 replacement?
Update 1 - the service vendor clarified, no charges will be extended. I will replace the battery myself via Applestore. It's still a $210 charge but now the somewhat dampened rage (I ate ice-cream) is now reserved for Apple.

Wait, no, a free replacement?!
Update 2 - oooh waitaminute! Kevin tells me that his replaced battery failed too and he was surprised he could not change it in Singapore. He has to borrow one from a friend until he returns. In the US, he says, you can walk in to an Apple Shop and have it changed.

Really?! So I searched and found this link through itsu.com:

MacBook and MacBook Pro Battery Update
http://www.apple.com/support/macbook_macbookpro/batteryupdate/

"Apple has recently discovered that some batteries used in its MacBook and MacBook Pro notebooks may have battery performance issues. Apple is offering a software update that is designed to improve battery performance.

... This battery update should be run [I did run the update] on all MacBook and MacBook Pro computers and extra batteries that were purchased between February 2006 and April 2007. [My replacement battery from Apple came in August 2006]

If, after you have installed the battery update, your battery has any of the symptoms listed below, please make a reservation to bring your computer with its battery to your local Apple Retail Store, or contact an Apple Authorized Service Provider (AASP), or call your local Apple Support Contact Center. If Apple or an AASP determines that your battery is eligible for replacement, you will receive a new battery, free of charge, even if your MacBook or MacBook Pro is out of warranty.

For MacBook and MacBook Pro systems with Intel Core Duo processors, this program extends repair coverage on the battery for up to two years from the date of purchase of the computer.

Identifying an affected battery

Affected batteries will have one or more of the following symptoms:

  • Battery is not recognized causing an “X” to appear in the battery icon in the Finder menu bar.
  • Battery will not charge when computer is plugged into AC power. [This is my battery's symptom]
  • Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
  • Battery pack is visibly deformed.

Posted at 2:07PM UTC by N. Sivasothi | permalink | , .